Calendar booked 2 months ahead.

“So many clients that I had to take the consultation button off my site.”

Lucie Ziebová, Tax Advisor

ChallengeReferral-only clients
What we designedA website that brings in customers
Our roleUX, UI and Framer development
Result0 to 23 consults a month
/Starting point(01)

Lucie's clients came mostly through referrals, and that wasn't enough. At a marketing course, she decided to get visible on social media. To turn that into clients, she needed a website that turns people from social media into consultations. The old one was a template full of phrases like “personal approach”. Not a single button, not even a contact form.

“My clients only came through referrals. I wanted to be visible on social media, but I had nowhere to send people.”

Lucie Ziebová
Lucie ZiebováTax Advisor
/Before and after(02)

Freelancer to business owner.

Website before the redesignBefore
Website after the redesignAfter
/What we did and why(03)

3 decisions that booked Lucie's calendar 2 months ahead.

01

Audience and their problems first, copy second

Why: We defined who Lucie's clients are and what bothers them about taxes and accounting. Every piece of copy on the website names their problem and shows that Lucie is the one to solve it.

Impactsocial media visitors know why to book
02

Free consultation as the one main goal

Why: People from social media don't know Lucie yet, and taxes stress them out. So the arguments go in an order that leads to the smallest possible step: a free, no-obligation consultation.

Impact2 months fully booked
03

Playful where everyone looks the same

Why: Tax advisors' websites are bare and template-like. What sets Lucie apart is her approach and cheerfulness, so we showed them: funny photos, illustrations and purple instead of grey.

ImpactLucie doesn't blend in

What we chose not to do

A new logo. Lucie mainly needed to get her social media going fast, not invest in a whole identity. The logo stayed as her signature, and we put our energy into a website that turns visits into consultations.

/Brand(04)

The logo stayed a signature. Purple does the rest.

We didn't want to invest in a new logo at the start. From the purple Lucie already had, we pulled a few shades, the main button color and one accent color. Plus a typeface and social media post templates Lucie still uses today.

TypographyAa

Kanit. Round and friendly, so taxes don't feel like a letter from the authorities.

Colors

Lucie's purple in several shades, with yellow as the only accent color.

Design systemWeb + social

The same colors and typeface on the website and in the post templates Lucie still uses on social media today.

/Process(05)

Before any wireframes, we knew who Lucie wants and what bothers them.

01

Call and goals

We started the same way Lucie's clients start today: with a free consultation. What the website should do, and for whom.

02

Audience and problems

We defined who Lucie's clients are and what tax and accounting problems they deal with.

03

Arguments & copy

From those problems, we built the arguments in the order in which booking Lucie makes sense. Lucie had the business logic well prepared from her marketing course.

04

Design and Framer build

Structure in wireframes, design in Figma with the purple and Lucie's photos. Then we built the website ourselves in Framer.

/Results(06)

So many consults Lucie had to stop offering them.

consultations a month via the site
consultation calendar booked ahead
a new hire so Lucie could keep up with clients

In practice

The calendar filled up so fast that Lucie had to hide the main free consultation button from the website. There were more clients than she could handle, so she hired an employee.

The freelancer is now an entrepreneur building her own company.

/What the client says(07)

“Before, clients only came to me through referrals. The new website takes people from social media straight to a free consultation, and my calendar filled up 2 months ahead. In the end, there were so many clients that I had to hide the consultation button and hire an employee. From the start, they listened carefully and added their own ideas that took the website up another level.”

Lucie Ziebová
Lucie ZiebováTax Advisor